Service Sector

Service Sector industries are giving continuous, contractual services and its maintenance services. Major challenge is to attend and carry out calls in time as per service terms and keep tracking of services at any given time. Gateway ERP audience in this segment are industries doing services, after sales services, annual maintenance contractual services, one time services which can be scheduled, after sales support centers to attend call outs.
If the organisation can give history of their services in time may useful to the clients for their statutory and commercial needs. Like in Fire fighting and warning equipment maintenance, pest control, other office and home equipment maintenance etc….

 

Project Jobs  are carried out through a fine tuned process flow starts from enquiry, site inpsection, estimation, quotation and enters into job contract. As per the contract execution happens in terms of installation and implementation of the scope of work and timely invoicing. Process automation will give a major impact on controlling systematically to reach a high level of customer satisfaction.

 

Annual Maintenance Contracts  governs schedule of services to be carried out for the period of contract, and its specification, scope, includes and excludes, sites to be added, invoicing methods etc.  A proper procedure, analysis, timely action through systematic reporting, real time execution methods are very much required. Pro active communication facility with clients to reduce no show attempts, standardization in jobs carried out, proper information passed to technicians on the site and confirmation of completion of job in time will improve efficiency of services offered.

 

Call Register gives a mileage if it connected to the execution area very systematically. Response time fixed with in the system and daily basis analysis on it implementation are very important in handling customer complaints in every level.

 

GATEWAY ERP proved to be an Information Management Partner in your continuous improvement process, as it recognizes and implement industry specific requirements.